Refund & Cancellation Policy
Last updated 20 October 2026
Full refund within 7 days of any charge, processed by our reseller Dodo Payments. Cancel a subscription any time; it runs until the end of the period you paid for.
1. 7-day refunds
If WP SecureGate is not right for you, ask for a refund within 7 days of the charge and we will refund it in full. This applies to a first purchase, a renewal and a lifetime plan alike. You do not have to give a reason, though we are glad to hear one.
After 7 days a charge is not refundable, except where the law requires it. If you are a consumer, nothing in this policy takes away the rights the law of your country gives you.
2. How to ask for a refund
Email [email protected] or use the contact form from the email address you bought with, and include the order or receipt number if you have it.
Our reseller, Dodo Payments, is the Merchant of Record for every order, so once we confirm, Dodo Payments issues the refund to the payment method you used. It usually appears within 5–10 working days, depending on your bank.
3. What a refund does to your licence
A full refund ends the licence straight away. On the sites that used it, the protections stop running, the settings lock, and updates and the online services stop — exactly as when a licence expires (see the Terms of Service). The plugin stays installed with its settings, so buying again later picks up where you left off. If we agree a partial refund, the licence stays active.
4. Cancelling a subscription
Monthly and yearly plans renew automatically. You can cancel at any time: email us or use the contact form and we will cancel it for you, or cancel through Dodo Payments, which handles your subscription.
Cancelling stops the next renewal. Your licence stays active until the end of the period you have paid for, and then ends. Cancelling does not refund the current period unless you are within the 7-day window above. A lifetime plan is a single payment, so there is nothing to cancel.
5. Payment disputes
If something is wrong with a charge, please contact us before disputing it with your bank — a refund is usually quicker. While a dispute is open the licence keeps working. A dispute that is decided in your favour, or that we accept, ends the licence in the same way as a refund.
6. Contact
Billing questions: [email protected], or the contact form. Questions about the payment itself can also go to Dodo Payments, whose details are on your receipt.